The 3 Most Important Parts of a VoIP Business Phone System
As VoIP becomes more and more popular among businesses, it's important to understand the most important parts of a business VoIP phone system.
Dial-Tone and "Lines"
Copper wires and internet connections are used to send phone calls, meaning that a single phone line can carry a single conversation. However, in the VoIP industry, this one-to-one line definition is not quite the case. A VoIP provider will offer a single broadband Internet connection that can carry all calls meaning the traditional concept of a phone line is not necessary if they implement a business VoIP phone system. Hosted PBX providers, an extension connects to a specific person who can talk on a VoIP phone, cell phone, or analog phone.
Call Routing
One of the most important functions of a phone system is the ability for callers to be connected to the right employee that they need to speak to. Calls have the ability to go to a human receptionist who can re-direct calls to the correct person using the PBX switch. They also have the ability to go to a virtual receptionist or auto-attendant that gives callers a menu of options to direct them to the correct department or employee.
Custom Features
The best VoIP systems today offer many added features such as voicemail, holding queues (ACD queues), call recording, and more that you simply cannot get with a traditional business phone system. With more unique custom features, it's no wonder VoIP is now the #1 phone system among businesses, both small and large.
Dial-Tone and "Lines"
Copper wires and internet connections are used to send phone calls, meaning that a single phone line can carry a single conversation. However, in the VoIP industry, this one-to-one line definition is not quite the case. A VoIP provider will offer a single broadband Internet connection that can carry all calls meaning the traditional concept of a phone line is not necessary if they implement a business VoIP phone system. Hosted PBX providers, an extension connects to a specific person who can talk on a VoIP phone, cell phone, or analog phone.
Call Routing
One of the most important functions of a phone system is the ability for callers to be connected to the right employee that they need to speak to. Calls have the ability to go to a human receptionist who can re-direct calls to the correct person using the PBX switch. They also have the ability to go to a virtual receptionist or auto-attendant that gives callers a menu of options to direct them to the correct department or employee.
Custom Features
The best VoIP systems today offer many added features such as voicemail, holding queues (ACD queues), call recording, and more that you simply cannot get with a traditional business phone system. With more unique custom features, it's no wonder VoIP is now the #1 phone system among businesses, both small and large.